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It seems to be related to Autodiscover. I have read all threads similar to this but there are no solutions put forward. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. I’ve tried numerous times holding the Ctrl Key and right clicking the Outlook icon.
I still don’t get the Test Email Auto Configuration menu. Is there any other way to get this function working? Attached is a word file showing the screen shots I’m getting when running SaRA. I’ve amended the removed by moderator to protect your privacy to point to removed by moderator to protect your privacy.
I’ve tried the OWA and everything is working perfectly. It’s definitely the Outlook client. Generally, you need to wait for 72 hours to take effect. May I know how long you wait? Since they are use different protocols, have you tried the problematic account on another Windows computer Outlook ? It is very helpful for us to identity whether the issue is related to one specific computer. I have attached a Word document which provides the result from SaRA. As you will see there is definitely an issue with Autodiscover.
I’ve also attached the detailed SaRA results. I’ve also taken screen shots what happens when holding the Ctrl Key and clicking on the Outlook Icon. I’ve done this for several scenarios as you will see.
I don’t have another PC with Outlook on it so am unable to try this. To be honest, given the number of people who are posting that this is an issue, I’m not sure I’d want to try it on another pc Choose where you want to search below Search Search the Community.
Search the community and support articles Microsoft and Office Subscription, account, billing Search Community member. AndyBradley- [O]. I have recently upgraded to Outlook Office via the Office portal. I have a Office Business Premium account My domain is [removed by moderator to protect your privacy] The Add Account function in Outlook wont find my email. This is not good Microsoft This thread is locked.
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Thanks for your feedback, it helps us improve the site. In reply to AndyBradley- [O]’s post on December 7, Hi Andy, Is there any update?
Thanks, Chris. In reply to AndyBradley- [O]’s post on December 13, I’ve amended the removed by moderator to protect your privacy to point to removed by moderator to protect your privacy This doesn’t seem to have helped. Thanks Andy. In reply to AndyBradley- [O]’s post on December 14, Hi Andy, Thanks for your reply. I have read all posts in the forum. If you have waited for 72 hours and ran the SaRA, did you get the same error message?
Best Regards, Erick. I’ve uninstalled and reinstalled Outlook several times. I’ve tried everything This is a complete nightmare and costing me money This is extremely disappointing from Microsoft Please help!!!!
In reply to AndyBradley- [O]’s post on December 15, This site in other languages x.
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