The Chartered Institute of Logistics & Supply Chain Nigeria
/100 6 SUPPLY CHAIN MANAGEMENT EXAMINATION REGISTER TO START YOUR EXAMINATION 1 / 100 SCM. A quality loss function utilizes all of the following costs except the cost of scrap and repair the cost of customer dissatisfaction inspection, warranty, and service costs sales costs 2 / 100 SCM. Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process? implementing the plan for the flow of goods and services planning the physical flow of goods and services controlling the physical flow of goods, services, and information gathering customer's ideas for new products 3 / 100 SCM. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a Pareto chart Flow chart check sheet 4 / 100 SCM. Inspection, scrap, and repair are examples of internal costs external costs costs of dissatisfaction societal costs 5 / 100 SCM.When suppliers, distributors, and customers collaborate with each other to improve the performance of the entire system, they are participating in a ________ a) channel of distribution b) value delivery network c) supply chain d) supply and demand chain 6 / 100 SCM. To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation reduction-inventory management supply chain management economic order quantity just-in-time logistics 7 / 100 SCM. Lean production involves Elimination of cost only Improvement of quality only Improvement of speed only Elimination of all types of waste 8 / 100 SCM. Lean production involves Improvement of speed only Improvement of quality only Elimination of all types of waste Elimination of cost only 9 / 100 SCM. Which of the following is true regarding control charts? Values above the upper and lower control limits indicate points out of adjustment. Control charts are built so that new data can be quickly compared to past performance data. Control charts graphically present data. All of the above are true. 10 / 100 SCM. Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all the marketing channel organizations. Julie will begin the practice of ________. intermediation customer relationship management integrated logistics management supply chain management 11 / 100 SCM. A company's channel decisions directly affect every ________. customer's choices employee in the channel channel member Marketing decision. 12 / 100 SCM. A supply chain is essentially a sequence of linked: Customer and prospects Supplier and manufacturer Suppliers and customers Warehousing and wholesaling units 13 / 100 SCM. "Quality is conformance to specifications”-This definition of quality is from point of view of Customer Manufacturer Quality Circle Forum TQM 14 / 100 SCM. The variability in demand orders among supply chain participants: a) cannot be controlled b) refers to the bullwhip effect c) can be controlled with electronic order placement d) is more pronounced in relational exchanges 15 / 100 SCM. Which of the following is not a typical supply chain member? Retailer‟s Creditor Wholesaler Producer Customer 16 / 100 SCM. Quality is both quantitative and Supportive Qualitative Measurable Conclusive 17 / 100 SCM. Which of the following is NOT a reason that companies are depending more on their suppliers? a) More focus on core competencies b) Need for more flexibilities c) Desire to share risks d) More control over their suppliers 18 / 100 SCM. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is in control, but not capable of producing within the established control limits out of control and the process should be investigated for assignable variation within the established control limits with only natural causes of variation monitored closely to see if the next sample mean will also fall outside the control limits 19 / 100 SCM. Which of the following is NOT a factor affecting the supply chain? Reduced number of suppliers Increased competition Longer product life cycles Increased opportunities to strategically use technology 20 / 100 SCM. The most common form of quality control includes: Planning Organizing Inspection Directing 21 / 100 SCM. Which of the following is not a typical inspection point? upon receipt of goods from your supplier during the production process before the product is shipped to the customer 22 / 100 SCM. Which came last in the development of manufacturing techniques? Lean production. Division of labor. Mass production Interchangeable parts. 23 / 100 SCM. A supply chain is essentially a sequence of linked: Customer and prospects Supplier and manufacturer Suppliers and customers 24 / 100 SCM. Which of the following is not true about a lean production system? It puts emphasis on quality, flexibility, and time reduction. It puts emphasis on reducing a company's labor force. It is involved in maintaining and improving the system with lower amounts of inventory. It relies on buffers against unforeseen occurrences. 25 / 100 SCM. According to the manufacturing-based definition of quality quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost quality depends on how well the product fits patterns of consumer preferences even though quality cannot be defined, you know what it is quality is the degree to which a specific product conforms to standards 26 / 100 SCM,. Pareto charts are used to identify inspection points in a process outline production schedules organize errors, problems or defects show material flow 27 / 100 SCM. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem? the foreman a member of the Quality Control department the operator herself the employee's supervisor 28 / 100 SCM. Just-in-time/SCM purchasing requires the following condition: Many suppliers Short-term contracts Cooperation between purchasing and suppliers Continuous competitive bidding 29 / 100 SCM. A successful TQM program incorporates all of the following except continuous improvement employment involvement benchmarking centralized decision making authority 30 / 100 SCM. Companies manage their supply chains through ________. information transportation modes competitors the Internet 31 / 100 SCM. Raw materials and specialised services procured are converted into useful service offerings and finaly distributed to customers in following Industry Hotel Cement Sugar Refinery 32 / 100 SCM. According to the manufacturing-based definition of quality quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost quality depends on how well the product fits patterns of consumer preferences even though quality cannot be defined, you know what it is quality is the degree to which a specific product conforms to standards 33 / 100 SCM. Which one does not use operations management? A CPA firm. A bank. A hospital They all use it. 34 / 100 SCM. Which one of the following would not generally be considered an aspect of operations management? Schedule work Secure financial resources Maintain quality Oversee the transformation process 35 / 100 SCM. When a sample measurement falls inside the control limits, it means that each unit manufactured is good enough to sell the process limits cannot be determined statistically the process output exceeds the requirements if there is no other pattern in the samples, the process is in control 36 / 100 SCM. What best describes the objectives of Purchasing. A, Right Price, B, Right Quantity, Right Quality C, Right Source, Right Time D, All of the above 37 / 100 SCM. What is a perfect order? simultaneous achievement of relevant customer metrics an order that arrives on time an order that arrives undamaged an order that is easy for the receiver to fill 38 / 100 SCM. Zero defects in manufacturing is a. is a relevant goal only in electronic assembly b. is readily achievable in all areas c. is the goal of TQM d. is an unobtainable and misleading idea 39 / 100 SCM. When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________ Channel Of Distribution Value Delivery Network Supply Chain Supply And Demand Chain 40 / 100 SCM .Zero defects in manufacturing is an unobtainable and misleading ideal is the goal of TQM is readily achievable in all areas is a relevant goal only in electronic assembly 41 / 100 SCM. The goal of Total Quality Management is: Customer satisfaction Product differentiation Brand equity Acting globally 42 / 100 SCM. Total Quality Management emphasizes the responsibility of the Quality Control staff to identify and solve all quality-related problems A commitment to quality that goes beyond internal company issues to suppliers and customers A system where strong managers are the only decision makers A process where mostly statisticians get involved 43 / 100 SCM. An important feature of supply chain management is its application of electronic commerce technology that allows companies to share and operate systems for: Order processing, transportation scheduling, and inventory management cost-effective flowing of raw materials future purchasing of computer systems future merger opportunities 44 / 100 SCM. What is a perfect order? a) simultaneous achievement of relevant customer metrics b) an order that arrives on time c) an order that arrives undamaged d) an order that is easy for the receiver to fill 45 / 100 SCM. ____ is an example of a pure good. Restaurant Dentist Coal Mining Education 46 / 100 SCM. Which of the following would not be normally considered as a key feature of Operations Management? Operations is the part of an organisation which creates wealth through the management of the transformation process World class Operations can give an organisation competitive advantage Most new technology is implemented in Operations areas Operations is the area of a business where most people work 47 / 100 SCM. Today, a growing number of firms now outsource some or all of their logistics to ________intermediaries. competitors third-party logistics providers channel members cross-functional teams 48 / 100 SCM.Which one of the following would not generally be considered an aspect of operations management? Work methods Secure financial resources Maintain quality Product or service design 49 / 100 SCM. Positive, long-term relationships between supply chain participants refer to: a) co-opetitions b) tailored logistics c) partnerships 50 / 100 SCM.To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation. supply chain management economic order quantity just-in-time logistics limited inventory logistics 51 / 100 SCM. Which of the following is NOT a benefit of SCM Purchasing? a) Consistent quality b) Savings on resources c) Lower costs d) Less dependence on suppliers 52 / 100 SCM. The goal of inspection is to detect a bad process immediately add value to a product or service correct deficiencies in products correct system deficiencies 53 / 100 SCM. Which of the following statements is true of LEAN? Lean principles focus on advanced statistical methods Lean principles are separate body of knowledge Lean principles have been developed over a lengthy period of time. Lean principles include reducing waste. 54 / 100 SCM. What is the meaning of JIT A, Just integrated technology B, Just in Time C, just information technology 55 / 100 SCM. The resources required by every Manager to achieve the pre- determined goals and objectives are: A, Manpower, Men B, Machine, Material C, Money, Methods D, All of the above 56 / 100 SCM. There are four generic processes involved in any SCM-Planning for operations,Sourcing decisions,Manufacturing related activities and Purchase Inventory Information Distribution 57 / 100 SCM. The trend in organizations is to place the SCM function: Under the manufacturing function Under the finance function Under the engineering function At the same level as the other major functions 58 / 100 SCM. In a SC,Material flows in one direction while _________from in both direction Process Information Product Semifinished Goods 59 / 100 SCM. A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows. production line supply chain marketing channel warehouse 60 / 100 SCM. Which came last in the development of manufacturing techniques? Lean production. Division of labor Mass production. Craft production 61 / 100 SCM. All of the following costs are likely to decrease as a result of better quality except customer dissatisfaction costs maintenance costs scrap costs warranty and service costs 62 / 100 SCM.What name is often given to the Japanese „total approach‟ to removing anything that does not add value to the final product? Jobbing processes Lean production processes Continuous processes. 63 / 100 SCM. Which one of these was not mentioned in the list of recent trends in operations management? Total quality management Worker involvement Global competition Automation 64 / 100 SCM. Which of the following activities is not a direct responsibility of operations management? Determining the exact mix of products and services that the customers will want Designing the operation's products,services and processes Developing an operations strategy for the operations Planning and controlling the operation 65 / 100 SCM. , An essential role in Procurement is a, Competitive bidding. B, Negotiation. C, Sourcing 66 / 100 SCM. Which of the following is not a type of operations? Goods production storage/transportation entertainment price reduction 67 / 100 SCM. What is the meaning of MRP11 A Machinery resource plan B, Manufacturers Resources Planning C, material recources progrmming 68 / 100 SCM. Which function typically employs more people than any other functional area? Information System Operations Marketing Finance 69 / 100 SCM. Cooperative supply chain relationships developed to enhance the overall business performance of both parties is a definition a) third-party logistics b) supply chain collaboration c) dovetailing d) relationship marketing 70 / 100 SCM. Intermediaries play an important role in matching ________. dealer with customer manufacturer to product information and promotion supply and demand 71 / 100 SCM. The supply chain management philosophy emerged in which decade? 1960s 1970‟ 1980s 1990s 72 / 100 SCM. If two potential suppliers can deliver a part with the same quality and prices, the selection should be based on: Age of the firms A coin flip Outside evaluation The capabilities and flexibilities of the firms 73 / 100 SCM. Today, a growing number of firms now outsource some or all of their logistics to ________ intermediaries a) competitors b) third-party logistics providers c) channel members d) cross-functional teams 74 / 100 SCM."Quality is defined by the customer" is An unrealistic definition of quality A user-based definition of quality A manufacturing-based definition of quality A product-based definition of quality 75 / 100 SCM. The supply chain concept originated in what discipline? a) marketing b) operations c) logistics d) production 76 / 100 SCM. The bullwhip effect: a) is an ineffective way to motivate warehouse employees b) applies to rodeos and has nothing to do with supply chain management c) refers to the “swaying” motion associated with triple trailers d) refers to variability in demand orders among supply chain participants. 77 / 100 SCM. Which of the following is not a typical supply chain member? Retailer‟s creditor wholesaler reseller producer 78 / 100 SCM. .TQM refers to total quantity management total quality management total quality marketing total quotient management 79 / 100 SCM. A supply chain is a sequence of firms that perform activities required: To find products that are similar To create synergy in their training programs To create and deliver goods to consumers 80 / 100 SCM. Which of the following are not key attributes of supply chain management? inventory control leveraging technology customer power all are key attributes 81 / 100 SCM. Which of the following is not an area of responsibility for a logistics manager? a) inventory b) purchasing c) warehousing d) marketing 82 / 100 SCM. Total Quality Management emphasizes the responsibility of the Quality Control staff to identify and solve all quality-related problems a commitment to quality that goes beyond internal company issues to suppliers and customers a system where strong managers are the only decision makers a process where mostly statisticians get involved 83 / 100 SCM. Which one of the following is not a typical question dealt with by an operations manager How much capacity will be needed in the months ahead? What is a satisfactory location for a new facility? Which products/services should be offered? All are typical of operations decisions 84 / 100 SCM. From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________Channel members. a) manufacturers b) marketers c) distributors d) consumers 85 / 100 SCM. The supply chain management philosophy emerged in which decade? 1960s 1970s 1980s 1990s 86 / 100 SCM. A supply chain is a sequence of firms that perform activities required: a. to find products that are similar b. to facilitate wholesalers inventory selections c. to create synergy in their training programs d. to create and deliver goods to consumers 87 / 100 SCM. Supply chain concept originated in what discipline? marketing Operations Logistics Production 88 / 100 SCM. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the Taguchi Loss Function Pareto Chart ISO 9000 Quality Cost Calculator Process Chart 89 / 100 SCM. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings? Ishikawa diagram Pareto chart process chart control charts 90 / 100 SCM. Positive, long-term relationships between supply chain participants refer to: Co-opetitions tailored logistics partnerships supply chain management 91 / 100 SCM. From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________ Channel members. manufacturers marketers distributors 92 / 100 SCM. A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows. Production line Supply chain Marketing channel Warehouse 93 / 100 SCM. Intermediaries play an important role in matching ________. Dealer with customer Manufacturer to product Information and promotion Supply and demand 94 / 100 SCM. Which of the following is not a key activity of an operations manager? Understanding the needs of customer Continually learning Managing cash flows Exploiting technology to produce goods and services 95 / 100 SCM. Which one of the following is not a typical question dealt with by an operations managers? How much capacity will be needed in the months ahead? What is a satisfactory location for a new facility? How to motivate employees? All are typical of operations decisions 96 / 100 SCM. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality? communication, courtesy, and credibility competence, courtesy, and security competence, responsiveness, and reliability communication, responsiveness, and reliability 97 / 100 SCM. What are the Pre- Transaction elements in Customer satisafaction? A, Knowledge of avaialability B, Quality sales representation. C, Monitored stocked level. D, All of the above 98 / 100 SCM. What is the meaning of MRP1 A, Material requirement Planning B, Material requisitioning Planning C, men requirement planning 99 / 100 SCM. A fishbone diagram is also known as a cause-and-effect diagram poka-yoke diagram Kaizen diagram Taguchi diagram 100 / 100 SCM. Which of the following statements is true of LEAN? Lean principles focus on advanced statistical methods Lean principles focus on advanced statistical methods Lean principles include reducing waste. Your score is 0% Restart quiz
SUPPLY CHAIN MANAGEMENT EXAMINATION
1 / 100
SCM. A quality loss function utilizes all of the following costs except
2 / 100
SCM. Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process?
3 / 100
SCM. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a
4 / 100
SCM. Inspection, scrap, and repair are examples of
5 / 100
SCM.When suppliers, distributors, and customers collaborate with each other to improve the performance of the entire system, they are participating in a ________
6 / 100
SCM. To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation
7 / 100
SCM. Lean production involves
8 / 100
9 / 100
SCM. Which of the following is true regarding control charts?
10 / 100
SCM. Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all the marketing channel organizations. Julie will begin the practice of ________.
11 / 100
SCM. A company's channel decisions directly affect every ________.
12 / 100
SCM. A supply chain is essentially a sequence of linked:
13 / 100
SCM. "Quality is conformance to specifications”-This definition of quality is from point of view of
14 / 100
SCM. The variability in demand orders among supply chain participants:
15 / 100
SCM. Which of the following is not a typical supply chain member?
16 / 100
SCM. Quality is both quantitative and
17 / 100
SCM. Which of the following is NOT a reason that companies are depending more on their suppliers?
18 / 100
SCM. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is
19 / 100
SCM. Which of the following is NOT a factor affecting the supply chain?
20 / 100
SCM. The most common form of quality control includes:
21 / 100
SCM. Which of the following is not a typical inspection point?
22 / 100
SCM. Which came last in the development of manufacturing techniques?
23 / 100
24 / 100
SCM. Which of the following is not true about a lean production system?
25 / 100
SCM. According to the manufacturing-based definition of quality
26 / 100
SCM,. Pareto charts are used to
27 / 100
SCM. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?
28 / 100
SCM. Just-in-time/SCM purchasing requires the following condition:
29 / 100
SCM. A successful TQM program incorporates all of the following except
30 / 100
SCM. Companies manage their supply chains through ________.
31 / 100
SCM. Raw materials and specialised services procured are converted into useful service offerings and finaly distributed to customers in following Industry
32 / 100
33 / 100
SCM. Which one does not use operations management?
34 / 100
SCM. Which one of the following would not generally be considered an aspect of operations management?
35 / 100
SCM. When a sample measurement falls inside the control limits, it means that
36 / 100
SCM. What best describes the objectives of Purchasing.
37 / 100
SCM. What is a perfect order?
38 / 100
SCM. Zero defects in manufacturing is
39 / 100
SCM. When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________
40 / 100
SCM .Zero defects in manufacturing
41 / 100
SCM. The goal of Total Quality Management is:
42 / 100
SCM. Total Quality Management emphasizes
43 / 100
SCM. An important feature of supply chain management is its application of electronic commerce technology that allows companies to share and operate systems for:
44 / 100
45 / 100
SCM. ____ is an example of a pure good.
46 / 100
SCM. Which of the following would not be normally considered as a key feature of Operations Management?
47 / 100
SCM. Today, a growing number of firms now outsource some or all of their logistics to ________intermediaries.
48 / 100
SCM.Which one of the following would not generally be considered an aspect of operations management?
49 / 100
SCM. Positive, long-term relationships between supply chain participants refer to:
50 / 100
SCM.To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation.
51 / 100
SCM. Which of the following is NOT a benefit of SCM Purchasing?
52 / 100
SCM. The goal of inspection is to
53 / 100
SCM. Which of the following statements is true of LEAN?
54 / 100
SCM. What is the meaning of JIT
55 / 100
SCM. The resources required by every Manager to achieve the pre- determined goals and objectives are:
56 / 100
SCM. There are four generic processes involved in any SCM-Planning for operations,Sourcing decisions,Manufacturing related activities and
57 / 100
SCM. The trend in organizations is to place the SCM function:
58 / 100
SCM. In a SC,Material flows in one direction while _________from in both direction
59 / 100
SCM. A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows.
60 / 100
61 / 100
SCM. All of the following costs are likely to decrease as a result of better quality except
62 / 100
SCM.What name is often given to the Japanese „total approach‟ to removing anything that does not add value to the final product?
63 / 100
SCM. Which one of these was not mentioned in the list of recent trends in operations management?
64 / 100
SCM. Which of the following activities is not a direct responsibility of operations management?
65 / 100
SCM. , An essential role in Procurement is
66 / 100
SCM. Which of the following is not a type of operations?
67 / 100
SCM. What is the meaning of MRP11
68 / 100
SCM. Which function typically employs more people than any other functional area?
69 / 100
SCM. Cooperative supply chain relationships developed to enhance the overall business performance of both parties is a definition
70 / 100
SCM. Intermediaries play an important role in matching ________.
71 / 100
SCM. The supply chain management philosophy emerged in which decade?
72 / 100
SCM. If two potential suppliers can deliver a part with the same quality and prices, the selection should be based on:
73 / 100
SCM. Today, a growing number of firms now outsource some or all of their logistics to ________ intermediaries
74 / 100
SCM."Quality is defined by the customer" is
75 / 100
SCM. The supply chain concept originated in what discipline?
76 / 100
SCM. The bullwhip effect:
77 / 100
78 / 100
SCM. .TQM refers to
79 / 100
SCM. A supply chain is a sequence of firms that perform activities required:
80 / 100
SCM. Which of the following are not key attributes of supply chain management?
81 / 100
SCM. Which of the following is not an area of responsibility for a logistics manager?
82 / 100
83 / 100
SCM. Which one of the following is not a typical question dealt with by an operations manager
84 / 100
SCM. From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________Channel members.
85 / 100
86 / 100
87 / 100
SCM. Supply chain concept originated in what discipline?
88 / 100
SCM. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
89 / 100
SCM. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?
90 / 100
91 / 100
SCM. From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________ Channel members.
92 / 100
93 / 100
94 / 100
SCM. Which of the following is not a key activity of an operations manager?
95 / 100
SCM. Which one of the following is not a typical question dealt with by an operations managers?
96 / 100
SCM. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
97 / 100
SCM. What are the Pre- Transaction elements in Customer satisafaction?
98 / 100
SCM. What is the meaning of MRP1
99 / 100
SCM. A fishbone diagram is also known as a
100 / 100
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